Frequently Asked Questions

Got questions about how our pricing structure or security works? We've got it all covered here.

• General FAQ

  • I'm stuck on Offline Mode
  • Clearing your browser cache
  • Compatible Browsers
  • Which ProdPad plan is best for my team?
  • How do I turn my trial into a subscription?
  • Filter vs Search
  • PR Questions
  • What does ProdPad do with emails in the feedback section?
  • Can I add custom fields?
  • Contact the team
  • Submitting tickets via Slack Community

• Security and Compliance

  • Is ProdPad safe?
  • Security overview
  • Network & Infrastructure Security
  • Application Security
  • Resilience & Redundancy
  • Incidence Response - Personnel
  • Certifications & Policies
  • Privacy
  • Information Security & Compliance
  • Audit Log
  • Data Classification

• Best Practices

  • How often should I update my roadmap?
  • How often should I review feedback?
  • How ProdPad manages feedback and ideas
  • How ProdPad manages releases with Sales, Success and Marketing
  • I'm struggling to map our product work into ProdPad
  • Using Idea and Feedback States (Unsorted, Backlog & Archived)
  • How can Design teams use ProdPad?
  • Notifying customers of idea updates