Frequently Asked Questions
Got questions about how our pricing structure or security works? We've got it all covered here.
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General FAQ
- I'm stuck on Offline Mode
- Clearing your browser cache
- Compatible Browsers
- Which ProdPad plan is best for my team?
- How do I turn my trial into a subscription?
- Filter vs Search
- PR Questions
- What does ProdPad do with emails in the feedback section?
- Can I add custom fields?
- Contact the team
- Submitting tickets via Slack Community
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Security and Compliance
- Is ProdPad safe?
- Generative AI features and AskDotBot data use FAQ
- Security overview
- Network & Infrastructure Security
- Application Security
- Resilience & Redundancy
- Incidence Response - Personnel
- Certifications & Policies
- Privacy
- Information Security & Compliance
- Audit Log
- Data Classification
- Log4J Vulnerability
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Best Practices
- How often should I update my roadmap?
- How often should I review feedback?
- How ProdPad manages feedback and ideas
- How ProdPad manages releases with Sales, Success and Marketing
- I'm struggling to map our product work into ProdPad
- Using Idea and Feedback States (Unsorted, Backlog & Archived)
- Measuring product success
- How can Design teams use ProdPad?
- How can Sales, Support & Success use ProdPad?
- Notifying customers of idea updates
- How can I manage initiatives and ideas that span multiple products