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Frequently Asked Questions

Got questions about how our pricing structure or security works? We've got it all covered here.

  • General FAQ

    • I'm stuck on Offline Mode
    • Clearing your browser cache
    • Compatible Browsers
    • Which ProdPad plan is best for my team?
    • How do I turn my trial into a subscription?
    • Filter vs Search
    • PR Questions
    • What does ProdPad do with emails in the feedback section?
    • Can I add custom fields?
    • Contact the team
    • Submitting tickets via Slack Community
  • Security and Compliance

    • Is ProdPad safe?
    • Security overview
    • Network & Infrastructure Security
    • Application Security
    • Resilience & Redundancy
    • Incidence Response - Personnel
    • Certifications & Policies
    • Privacy
    • Information Security & Compliance
    • Audit Log
    • Data Classification
    • Log4J Vulnerability
  • Best Practices

    • How often should I update my roadmap?
    • How often should I review feedback?
    • How ProdPad manages feedback and ideas
    • How ProdPad manages releases with Sales, Success and Marketing
    • I'm struggling to map our product work into ProdPad
    • Using Idea and Feedback States (Unsorted, Backlog & Archived)
    • Measuring product success
    • How can Design teams use ProdPad?
    • How can Sales, Support & Success use ProdPad?
    • Notifying customers of idea updates
    • How can I manage initiatives and ideas that span multiple products
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Last updated on January 18, 2022

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