Frequently Asked Questions
Got questions about how our pricing structure or security works? We've got it all covered here.
-
General FAQ
- I'm stuck on Offline Mode
- Clearing your browser cache
- Compatible Browsers
- Which ProdPad plan is best for my team?
- How do I turn my trial into a subscription?
- Filter vs Search
- PR Questions
- What does ProdPad do with emails in the feedback section?
- Can I add custom fields?
- Contact the team
- Submitting tickets via Slack Community
-
Security and Compliance
-
Best Practices
- How often should I update my roadmap?
- How often should I review feedback?
- How ProdPad manages feedback and ideas
- How ProdPad manages releases with Sales, Success and Marketing
- I'm struggling to map our product work into ProdPad
- Using Idea and Feedback States (Unsorted, Backlog & Archived)
- Measuring product success
- How can Design teams use ProdPad?
- How can Sales, Support & Success use ProdPad?
- Notifying customers of idea updates
- How can I manage initiatives and ideas that span multiple products