Using Idea and Feedback States (Unsorted, Backlog & Archived)

Within Ideas and Feedback, there are three different states. In Ideas you have Unsorted, Backlog and Archived to help you keep on top of a manageable product backlog. In Feedback you have Inbox, Reviewed and Archived to help you keep ontop of your Feedback inbox. Here are the key differences and how you can use them effectively.

The aim of the different Idea states

Utilizing the different states for Ideas, alongside your Workflow, helps you to manage new Ideas and take them through discovery, validation, scoping and delivery. 

Unsorted Ideas

Unsorted is where all new ideas land. It essentially acts as your Unread Inbox, and this is where a product person starts their triage process. Unsorted is where you decide if an Idea is relevant to your product, and belongs in the Backlog, or whether it should be Archived. Ideas can stay in Unsorted while you are asking questions of the person who added it, or adding scope. It can stay here until you are happy that you have all the information to act/make a decision on it. That's when you should move it to another state. If you move an Unsorted Idea into a new Workflow stage, it will automatically be moved to your Backlog. 

The state of your idea can be found in the dropdown directly under the title. Alongside their name, Unsorted/Backlog/Archived each state also has a color associated with the state. These are: 

  • Unsorted = Orange 
  • Backlog = Blue
  • Archived = Purple 

These colors are designed to help you see at a glance what state your idea is in and can be found as an additional attribute around the app to help with this identification. 

If you're having trouble deciding where the idea belongs, try using the comments section on the idea to bring your team into the conversation.

Backlog Ideas

Your Backlog is a list of everything you could do to improve and add value to your product. Ideas should be moved into the Backlog once they have been through the process set out above as an Unsorted item. Ideas in the Backlog are ones you will be actively working on through discovery and validation before potentially delivering. Once an Idea is in your Backlog, you can move it through your Workflow, taking it through your product process. Find out how to spec out and validate your Ideas in ProdPad in Idea Scoping

Archived Ideas

Archived can be used as a catch-all bucket for any idea that is not actively being worked on. This could include Ideas that have potential but don't align with your current priorities, or Ideas that have been completed and need to be moved out of your Backlog. Archived Ideas can be identified easily by their associated purple color.

You can use tags or comments to add context to why an Idea has been achieved. Ideas can always be moved out of archived as you gather more evidence or your priorities change, so don’t be afraid to use this space as a holding pen to keep your backlog nice and tidy!

When searching ProdPad, you can flip the toggle in the search bar to include or exclude Archived content. 

The aim of the different Feedback states

Utilizing the different states allows you to manage the (hopefully) large amount of feedback that you get directly from customers or via internal stakeholders (e.g. Sales, Support, Success) as you triage and add to any relevant ideas to assist validation and prioritization.

Feedback Inbox

Inbox is where all new feedback comes in, from whichever source you integrate with ProdPad. You can bring feedback into ProdPad from multiple places, including via custom integrations, our API, or through a ProdPad customer feedback portal. Inbox is where you can review all new feedback and decide what to do next. You can also begin to link it with Ideas. Feedback can stay here until you are happy that you have all the information you need to decide if it is relevant and belongs in Reviewed, or should be Archived for later. 

Reviewed Feedback

Feedback is moved into the Reviewed once you have made an initial assessment, and reviewed it's content and usually added all the relevant attributes. This is also the state where you can use DotBot to spot connections between Ideas and Feedback. 

Archived Feedback

Once you've reviewed your new feedback. If it isn't related to your Product strategy or perhaps it's completely irrelevant feedback, then it can be moved to Archived. You can use tags as an extra level to manage the idea e.g. area of functionality, theme etc as well as indicate why you've moved it to Archived eg Not relevant.

You should also move feedback to the Archived state once any related ideas have been completed. We suggest using emojis or an additional tag to distinguish between Feedback that is completed vs not relevant to your product strategy.
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