We’ve built out an API and use Zapier to allow you to integrate ProdPad with a wide range of other tools and services, including development management tools, project and task management tools, and customer support tools – and many more! Zapier integrations are free and currently do not count towards your subscription package.


Save Intercom conversations as ProdPad feedback

If you want to collect ProdPad feedback from Intercom conversations, you can do so using Zapier.

You will need:


  1. Getting your accounts ready
  2. Connecting your accounts

Getting your accounts ready

To connect your ProdPad account to Zapier, make sure you have a Zapier Premium plan. You can learn more about getting started with ProdPad on Zapier, here.

To link Intercom to ProdPad using Zapier, you will need to have generated a full access API Key. You can learn more about getting started with Intercom on Zapier, here.

Connecting your accounts

Click here to turn Intercom conversations into ProdPad feedback.

1. Connect with your Intercom account by providing your App ID and API Key. These can both be found in 'API Keys' under 'Integrations'.

2. When you are done, click Yes, continue.

3. Connect with your ProdPad account by specifying your API Key. You can grab this from under the API Keys tab in Profile Settings on ProdPad. Alternatively, select an already connected account. Click Yes, continue.

4. Select which Intercom fields will be used to populate new feedback in ProdPad.

5. Click Save + Finish to complete the Zap.

Now test the Zap to make sure it works. Once you're satisfied with the results, you're all set to collect ProdPad feedback over Intercom!

Note: If you ever want to change this ProdPad and Intercom integration, just go to your Zapier dashboard and tweak anything you'd like.



You can also check out all that's possible with ProdPad on Zapier, and other ways to connect ProdPad and Intercom.