Zapier

We’ve built out an API and use Zapier to allow you to integrate ProdPad with a wide range of other tools and services, including development management tools, project and task management tools, and customer support tools – and many more! Zapier integrations are free and currently do not count towards your subscription package.

Intercom

Save Intercom conversations as ProdPad feedback

If you want to collect ProdPad feedback from Intercom conversations, you can do so using Zapier.

You will need:

Steps

  1. Getting your accounts ready
  2. Connecting your accounts
  3. Set up your triggers and filters

Getting your accounts ready

To connect your ProdPad account to Zapier, make sure you have a Zapier Premium plan. You can learn more about getting started with ProdPad on Zapier, here.

To link Intercom to ProdPad using Zapier, you will need to have generated a full access API Key. You can learn more about getting started with Intercom on Zapier, here.

Connecting your accounts

Click here to turn Intercom conversations into ProdPad feedback.

  1. Connect with your Intercom account by providing your App ID and API Key. These can both be found in 'API Keys' under 'Integrations'.
  2. When you are done, click Yes, continue.
  3. Connect with your ProdPad account by specifying your API Key. You can grab this from under the API Keys tab in Profile Settings on ProdPad. Alternatively, select an already connected account. Click Yes, continue.

Triggers and Filters

  1. Select Intercom as your Trigger app 
  2. Select your trigger
  3. Add any filters that may be needed (for example, if tag = feedback)
  4. Select ProdPad as the receiving app
  5. Test and approve!

Note: If you ever want to change this ProdPad and Intercom integration, just go to your Zapier dashboard and tweak anything you'd like.

 

 

You can also check out all that's possible with ProdPad on Zapier, and other ways to connect ProdPad and Intercom.

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