Create ProdPad feedback from new Zendesk tickets
If you want to collect feedback in ProdPad from Zendesk tickets, you can do so using Zapier.
Step 1: Select your trigger
To get your zap started, let's select our main trigger as a New Ticket in Zendesk. To add an automated filter, also select a specific view to match your ticket. This will ensure that only tickets that meet certain criteria will get to ProdPad.
In this case, we have created a custom view called "Suggestions" in Zendesk. Only tickets that meet the feedback criteria we assign them will land on this view, then trigger the zap.
If you need help creating a ticket view, check this Zendesk help article.
To ensure you have the right data, run a quick sample check. Be sure to update a request prior to running this check.
Step 2: Create feedback in ProdPad
Now it's time to customize how the information will be sent into ProdPad!
*Ticket description will send the original request from the ticket over to ProdPad. Instead of the ticket description, you could summarize the entire thread and use "Last private comment" instead.