Zendesk

Create ProdPad feedback from new Zendesk tickets

If you want to collect feedback in ProdPad from Zendesk tickets, you can do so using Zapier.

You will need:

  • Your Zendesk API key
  • Your ProdPad account
  • a Zapier Premium account

Step 1: Select your trigger

To get your zap started, let's select our main trigger as a New Ticket in Zendesk. To add an automated filter, also select a specific view to match your ticket. This will ensure that only tickets that meet certain criteria will get to ProdPad.

In this case, we have created a custom view called "Suggestions" in Zendesk. Only tickets that meet the feedback criteria we assign them will land on this view, then trigger the zap.

If you need help creating a ticket view, check this Zendesk help article.

To ensure you have the right data, run a quick sample check. Be sure to update a request prior to running this check.

Step 2: Create feedback in ProdPad

Now it's time to customize how the information will be sent into ProdPad!

*Ticket description will send the original request from the ticket over to ProdPad. Instead of the ticket description, you could summarize the entire thread and use "Last private comment" instead.

Further Reading

Looking for other ways to integrate with Zendesk? Check out these blog posts:

Reply to Customer Feedback from Zendesk

Connect ProdPad and Zendesk

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