- Plan: All
Roles and Permissions
- Add: Admin, Editor, Reviewer
- Edit: Admin, Editor
- Delete: Admin, Editor
- View only: Reviewer (Limited editing rights for feedback created)
There are multiple ways of adding ideas in ProdPad, whether you're logged in and viewing your Dashboard or are on the run. This guide will run you through each of them.
In this document we will review how to:
- Add feedback via the Quick-Add button
- Add feedback via the Customer Feedback Page
- Add feedback via the Portal/Form
- Add feedback via a CSV Import
- Add feedback via an Integration
You can add customer feedback anywhere in ProdPad by clicking on the Quick-Add Customer Feedback button on any page. This will pop out the feedback slider and allow you to fill out the form.
The following fields must be entered to submit a piece of feedback:
- Contact name or Email
The customer's email is used as the unique identifier, so even if you don't have an email, enter some sort of text. This will help prevent any duplicates in the system.
When on the customer feedback page, you can click on Add feedback at any time to prompt the Quick Add slide out.
Feedback can be collected using a customized portal or form using the customer feedback tools. If either embeddable widget has a product linked to it, it'll come pre-linked to the correct product to aid triage.
On the Customer Feedback page, below the form indicated above, there's an option to import a CSV file. You can download a sample CSV here.
With Zapier you can create custom integrations, including creating a dedicated email address for clients to sent in their feedback to, which will automatically add all feedback to your account.
Our Email Dropbox feature allows you to add feedback on the go by simply sending an email that creates content in ProdPad. When you create a new account with us you are given a unique email, that will look a little something like firstname.lastname@example.org, which anyone in your account can use and send feedback to. Just head to your Account Settings to see what you're email should be, and get started!