Link and Track Feedback

← Back to Customer Feedback section

• Availability
  • Plan: All
• Roles and Permissions
  • Add link: Admin, Editor
  • Remove link: Editor
  • View only: Reviewer

Adding feedback to ideas allows you to track the impact of feedback against your product backlog, providing you with validation as to which problems to solve. This provides you with both the quantitative (how many pieces of feedback) and qualitative (what your customers are saying) aspects to help guide your informed decisions. 

Link feedback to an idea via the feedback list

Select the feedback you wish to link to an idea from the list. In the contextual menu that shows, select the Bulk Update option to prompt the slide out.

Enter the idea title or ID to search for it. If the idea does not yet exist, you can create it by entering its title and selecting Create and add.

Link feedback to an idea from the feedback view

When on a piece of feedback, you can link directly to an idea by clicking on Add to idea at the top right. This will prompt the slideout and allow you to search for an existing idea name or title. If the idea does not yet exist, you can create it by entering its title and selecting Create and add.

Link feedback to an idea using the text highlighter

If you receive a really long piece of text or email from a client, it's sometimes much easier to highlight a piece of text and turn that into an idea instead of trying to break it up into multiple pieces of feedback!

Simply highlight the text you wish to turn into an idea (or a separate piece of feedback) and click on Create as new idea or feedback. The text will remain highlighted with the link to the idea for easy triaging and reviewing.

Link to feedback within an idea

To link existing feedback from within an idea, go to the idea tab and click on Add feedback. You will be given the option to add new feedback or link to an existing one.

If you choose to add an existing one, a slider will pop out allowing you to search for the content of the feedback and link it straight in.

Unlink items

To unlink items, select the item from the list view and click on 'unlink' on the contextual menu that appears.