GDPR within ProdPad

If you collect data from EU citizens (even if you are based outside of the EU) you need to complete the 5 tasks included in the GDPR tab under Account Settings. Particular importance should be given to the Privacy Policy (3) and Privacy Notices (4) tasks in order to be GDPR compliant.

The Data Processing Addendum (DPA) is an addendum to our SLA and T&Cs that states specifically how we will process and secure data that is entered into ProdPad and the responsibilities of both us and you as Data Processor and Data Controller respectively under the GDPR. As per our ToS, DPA's are now standard procedure.

If you capture/store customer feedback in ProdPad, you need to update your own Privacy Policy to state as such. Depending on the deal between the UK and EU, you may need to sign Standard Contract Clauses with us.

If you use the ProdPad Customer Feedback Portal feedback and/or Widget, you need to update the Privacy Policy on each to state how their data is processed.

As you complete each task, please mark the 'task completed' checkbox.

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