Data Deletion Policy

We care about your data – even after you leave (although, we never want to see you go!) This means you have a choice of how your data is treated if you need to cancel your ProdPad account. Please be sure to designate which you prefer at the time of cancellation – if you don’t, you will be automatically placed into the “soft delete” category.

Hard Delete

Ask for this if you are absolutely, no-question-about-it, positive that you do not want ProdPad to retain any of the information you entered while being a customer or trial participant. This might be appropriate if your company has strict security standards – or if you are really comfortable that it is time to “let it go”. As we promised from the beginning – what you enter into the ProdPad tool is  all yours, so you get to choose if you want it to go away, permanently. If you want to hard delete your account you need to email us at help@prodpad.com.

Soft Delete

This is for you if you aren’t all that concerned about the data. You are pretty sure that you won’t need it again, (maybe because you’ve already pulled a copy of everything using our API). This is also a great option for those of you who think you might be coming back super soon, either to sign up for the first time, or because you miss us. Granted, there is a bit of risk in this category, because ProdPad retains the right to delete your data whenever we want or need to… so, if you want some confidence that your data will definitely be waiting for you when you come back please reach out to support when cancelling your account. 

If you have any questions about the above, please drop us a line at help@prodpad.com.