Setting up a Status Sync integration for Jira Server

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The Status Sync integration between Jira and ProdPad allows you to push any Idea from ProdPad to Jira, creating a link between the Idea and the new ticket. You can map your Issue statuses in Jira with the workflow statuses in ProdPad, and so when the status is updated in Jira, the change reflects in your ProdPad account where the rest of the team can see it. You can also update Ideas in ProdPad that have already been pushed to Jira and use the Sync updates to Jira feature to update the linked issue in Jira.

Our Jira integration supports Jira Cloud and Server projects. If you are a Jira Cloud customer and you want to create a Status Sync integration - follow this setup guide. 

A Status Sync integration between Jira and ProdPad allows you to push any Idea from ProdPad to Jira, creating a link between the Idea and the new ticket. You can map your Issue statuses in Jira with the custom statuses in ProdPad, and so when the status is updated in Jira, the change reflects in your ProdPad account where the rest of the team can see it. Pushed Ideas can be updated in ProdPad using the Sync updates to Jira feature, which will update the linked Issue in Jira.

Step 1: Create the integration

Click on the Integrations icon from the bottom left-hand side of the navigation bar.

Click Create an Integration and select Jira Server & Data Center.

Step 7: Push from ProdPad to Jira (Cloud Initiatives)

Select an Initiative from your Roadmap, open the Initiative canvas, scroll to Integrations, and click Push.

Choose to push the Initiative via the Jira integration. You can also push associated Ideas and User Stories, which will link to the Epic that the Initiative becomes. Enter any required fields before pushing.

Step 8: Map ProdPad Initiatives to Jira work items (Cloud)

Define how Initiative fields map to Jira work items. Use the + Add mapping button to add fields. Click Next when finished.

Step 9: Map Idea fields to Jira work item fields (Cloud)

Map Jira fields to Ideas in ProdPad. Fields are auto-mapped based on Jira type but can be adjusted. Use + Add mapping to add fields. Click Next when finished.

Step 10: Map User Story fields to Jira work items (Cloud)

Map User Story fields similarly. Use + Add mapping to configure additional fields.

Step 11: Map Jira statuses to ProdPad Workflow stages (Cloud)

Configure Jira statuses to reflect in ProdPad Workflow stages. One Jira status can map to multiple ProdPad stages.

Click Activate to enable the integration. Optionally, you can import Jira work items simultaneously.

Note: Status mapping currently not supported for Initiatives.

Step 12: Sharing an integration (Cloud)

You can set your Jira integration to teamwide, allowing you to share your setup with other users in your account. Learn more in Enabling Team-Wide Integrations.