Setting up a JIRA Cloud Integration

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ProdPad has a direct integration available with JIRA.

The two-way integration between JIRA and ProdPad allows you to push any idea from ProdPad to JIRA, creating a link between the idea and the new ticket. You can map your Issue statuses in JIRA with the custom statuses in ProdPad, and so when the status is updated in JIRA, the change reflects in your ProdPad account where the rest of the team can see it.

Our JIRA integration supports JIRA Cloud, Server and NextGen projects. If you are a JIRA Server customer you will want to read this article.

Part 1: Setting up JIRA integration in ProdPad

In your ProdPad account head to the Integrations page.

Select integrations from the menu

On the right-hand side of the page, select JIRA from the list in the available development tools options.

Select Jira from the list of options

In the "New JIRA Integration" page, give your integration a name (this is to help you and your team identify your integration later, which is useful if you’re planning on integrating with more than one other service), and enter the base URL.

The Base URL should be the domain and base of your JIRA application which might look like (make sure it is https)

Adding integration details

Click Create to move forward. Be sure to grab the public key that is shown, you will need this in the next step.

Part 2: Setting up an Application Link in JIRA

Log in to JIRA and under The Settings cog at the top right select > Products > Application links

Setting up a link in Jira

Enter into the field at the top of the "Configure Applications Link" page, and click Create new link. (hit continue twice after the warning)

Enter into the field in "Configure Applications Link"

In the "Link Applications" modal window, enter the following information:

Name of your app:  ProdPad elect Generic Application from the "Application Type" dropdown

Service Provider Name:  ProdPad 
Consumer key:  prodpad 
Shared secret:  prodpad 
Request Token URL:
Access token URL:
Authorize URL:

Check the checkbox for "Create incoming link".

Enter these details in the "Link Applications" window

Click Continue.

From the integrations page in ProdPad, grab your public key, which you should copy and paste into the "Public Key" field in JIRA. Be sure to copy and paste the whole key, including the BEGIN and END parts.

In the following window, enter prodpad for the "Consumer Key" and prodpad for the "Consumer Name".

Enter prodpad for the "Consumer Key" and prodpad for the "Consumer Name"

 Now that you have set up an Application Link in JIRA, you can head back to your partially completed integration in ProdPad and click 'authorize' to authorize with JIRA. 

Part 3: Map to a JIRA Project

Now it's time to go back to ProdPad app. Find your integration, click on Edit Integration and authorize your login. Once you have completed the authorization, a list of all of your JIRA projects and issue types will be shown to you. Click to select one of these options.

Setting up your Jira integration in ProdPad

If you need to push ideas in ProdPad to different projects in JIRA, set these up as separate integrations.

Part 4: Map Fields from JIRA

Once you’ve selected the Project and Issue type in JIRA, you’ll be shown a form that allows you to map the fields on the Idea canvas to the fields in JIRA.

The mapping will change whether you are using the issue type Epic or Story. The mapping allows you to select none, 1 or more fields from ProdPad to map to JIRA. To select more than one, simply hold CTRL and click on the multiple options in each field.

For an Epic, the suggested mapping is:

“Epic Title” => “title”<br>“Summary” => “description”<br>“Description” => “Business case, functional specs”<br>“Tags” => “Tags”<br>“Attachments” => “Mockups, Files”

For a Story, the suggested mapping is:

“Summary” => “user story”<br>“Description” => “acceptance criteria”

This assumes you are pushing ProdPad user stories to JIRA Story issue type. If you are planning to push ideas as user stories, then we suggest the following:

“Summary” => “Title, Description”<br>“Description” => “Business Case, Functional spec”

Once you have selected the mapping, submit the form by clicking Save Changes.

Top Tip

If there are any fields that aren't showing up, make sure that they are set to 'Visible on form' within your JIRA field options. You can read more about getting your JIRA fields into ProdPad here.

Part 5: Map Statuses for Syncing with JIRA

Once you’ve got your JIRA integration set up to this point, you get the option to map your Issue statuses in JIRA to your Idea statuses in ProdPad. That way, when you update the status of an issue in JIRA, the linked Idea in ProdPad is automatically updated.You don’t need to match them all. If a status in JIRA is not matched, it will not change the status in ProdPad. You can also create custom statuses under your workflow options.

Map Statuses for Syncing with JIRA

Click Save Changes to save your settings.

Part 6: Get your team on board

To make it easy for your team to use the same integration mappings, you can share your integration with your team.

In your Integrations list, click the Teamwide toggle. 

Invite your team

Once the integration has been set to teamwide, other members in your account will be able to see it under the Integrations page, but they must authenticate in order to use it.

Part 7: Pushing an idea from ProdPad to JIRA

Now that you've got an active, 2-way integration with JIRA set up, it's time to start pushing finished ideas from ProdPad to JIRA.

Head to your Ideas List, and pick an idea that's ready for development. In the Idea Canvas page, click on Push This will open up a modal window where you can choose to push the Idea via the JIRA integration you've set up, or any of your other integrations.

You will also be prompted to push over user stories. If you chose to do so, any associated user stories will be pushed to JIRA as a user stories and associated to the Epic that the idea becomes (assuming the issue type selected for the JIRA integration is Epic).

If you have any required fields, you will be asked to enter them before pushing.

Enter any required field before pushing

On the Idea Canvas now, there will be a link to the JIRA ticket in the 'Links' section, and the ticket in JIRA will link back to the ProdPad idea.

A link to the JIRA ticket in the 'Links' section

If you have configured the Status Mapping in Part 6 of this guide, any changes to the issue status in JIRA will automatically update the Idea status in ProdPad as part of the JIRA 2-way integration. 

Top Tip

Looking to add multiple projects? If you wish to setup another project within JIRA, simply repeat the steps above. You may set up as many integrations as you like - and as long as they're the same account (base URL) they will only count as one integration.

If you would like to provide feedback on our JIRA integration or this document we would love to hear from you via our portal.

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