Setting up a Status Sync integration for Jira Cloud

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Use our Jira content sync integration to create a link between your ProdPad Initiatives, Ideas, and User Stories and your Jira work items. Changes made in ProdPad can push updates to Jira instantly via the Sync updates to Jira button. Changes from Jira may take up to 15 minutes to reflect in ProdPad. This guide will walk through setting up the Jira Content Sync integration.

Step 1: Create the integration

Click on the Settings icon from the bottom left-hand side of the navigation bar, then select Integration and choose Jira Cloud from the Gallery. Select Jira Full Sync integration, then click Next.

Step 2: Connect your Jira account

Click Connect, choose your Atlassian account, accept the confirmation, and return to ProdPad. Then click Next.

Note: OAuth 2.0 is now used for authentication; no app links are required for Jira Cloud integrations.

Step 3: Map Jira project and work items

Choose which Jira project the integration will connect to, and how information maps:

• A ProdPad Initiative = Jira Epic
• A ProdPad Idea = Jira Story or Task
• A ProdPad User story = Jira Sub-task

Mapping ensures clear parent/child hierarchy between work items.

Step 4: Map ProdPad Initiatives to Jira work item fields

Define how Initiative fields map to Jira fields. Use the + Add mapping button to add fields. Click Next when finished.

Step 5: Map Idea fields to Jira work item fields

Map Jira fields to Ideas in ProdPad. Fields are auto-mapped based on Jira type but can be adjusted. Use + Add mapping to add fields. Click Next when finished.

Step 6: Map ProdPad User Stories to Jira work item fields

Map User Story fields similarly. Use + Add mapping to configure additional fields.

Step 7: Map Jira statuses to ProdPad Workflow stages

Configure Jira statuses to reflect in ProdPad Workflow stages. One Jira status can map to multiple ProdPad stages.

Click Activate to enable the integration. Optionally, you can import Jira work items simultaneously.

Note: Status mapping currently not supported for Initiatives.

Using the Jira Content Sync integration

Pushing from ProdPad to Jira

Select an Initiative, Idea, or User Story to push to Jira. Initiatives push as Epics, Ideas as Stories, and User Stories as Sub-tasks. Linked Ideas and Stories can also be pushed together.

Pushing an Initiative from ProdPad to Jira

Go to your Roadmap, open the Initiative canvas, scroll to Integrations, and click Push.

Choose to push the Initiative via the Jira integration. You can also push associated Ideas and User Stories, which will link to the Epic that the Initiative becomes. Enter any required fields before pushing.

Links to Jira tickets appear in the Integrations section of the Initiative, and vice versa.

Pushing an Idea from ProdPad to Jira

In the Ideas list, open the Idea canvas and click Push. You can push associated User Stories as well. Required fields must be completed before pushing.

Links to Jira work items appear in the Integrations section of the Idea, and any status changes in Jira update ProdPad automatically.

Clicking Sync updates to Jira after making changes in ProdPad updates the linked Jira work item. Updates from Jira may take up to 15 minutes to appear in ProdPad.

How to Pause and Resume Jira Sync

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Importing from Jira

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Sharing an integration

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