Import Feedback

← Back to Customer Feedback section

• Availability
  • Plan: All
• Roles and Permissions

  All users can import feedback using a CSV file.

To start with, save your existing feedback as a CSV file. Include a contact name and an email. While email is not mandatory, the field is used as a unique identifier, so be sure to enter something that will allow the system to use that field to prevent duplicates. 

The fields that can be imported are:

• Contact Name
• Contact Bio 
• Contact Email
• Company
• Feedback
• Product (must match products already in ProdPad)
• Tags
• Personas (must match personas already in ProdPad)
• Feedback Channel (must match the channels in ProdPad)
• External URL
• External ID
• External Title
• State (unsorted/backlog/archived - this is needs to be lowercase)
• Comments

Once you've got your CSV file ready, you can import it into ProdPad.

Locate the  '..." button and then click the Import from CSV option on the feedback page. 

👀 You can use this sample CSV to easily create your own version.

Once you save, your feedback will be imported and you'll be able to add more details (e.g tag your colleagues in them so that they can follow and join the discussion etc). An email will be sent your way to confirm the upload has been completed.