Zapier

We’ve built out an API and use Zapier to allow you to integrate ProdPad with a wide range of other tools and services, including development management tools, project and task management tools, and customer support tools – and many more! Zapier integrations are free and currently do not count towards your subscription package.

Freshdesk

Creating feedback from Freshdesk to ProdPad is easy with a Zapier integration!

You will need:

  • A Freshdesk account
  • A Zapier account
  • A ProdPad Starter+ account

Step 1: Select your Trigger

To get this going, we will select the trigger from Freshdesk as "Update ticket" from the available triggers in Zapier.

freshdesk

To ensure you have the right data, run a quick sample check. Be sure to update a request prior to running this check.

Step 2: Add a filter

To narrow down the tickets you are passing forward to ProdPad as feedback, set up a filter so only matching items get pushed over with the Zap.

You may want to create a tag for this, such as "feedback."

You would then tell Zapier to only move forward if the request is updated with the tag.

freshtag

 

Step 3: Send Feedback to ProdPad

Now it's time to customize how information will be sent in to ProdPad!

ProdPad Freshdesk
Username Requester Name
Feedback Description
User Email Requester email
Source API
External Link Name Ticket ID
External Link URL Public URL

All done! From now on all tickets updated with the "feedback" tag will be sent to ProdPad.

Comments