Creating feedback from Freshdesk to ProdPad is easy with a Zapier integration!
You will need:
- A Freshdesk account
- A Zapier account
- A ProdPad Starter+ account
Step 1: Select your Trigger
To get this going, we will select the trigger from Freshdesk as "Update ticket" from the available triggers in Zapier.
To ensure you have the right data, run a quick sample check. Be sure to update a request prior to running this check.
Step 2: Add a filter
To narrow down the tickets you are passing forward to ProdPad as feedback, set up a filter so only matching items get pushed over with the Zap.
You may want to create a tag for this, such as "feedback."
You would then tell Zapier to only move forward if the request is updated with the tag.
Step 3: Send Feedback to ProdPad
Now it's time to customize how information will be sent in to ProdPad!
|User Email||Requester email|
|External Link Name||Ticket ID|
|External Link URL||Public URL|
All done! From now on all tickets updated with the "feedback" tag will be sent to ProdPad.
Was this article helpful?
0 out of 0 found this helpful