How do I add Customer Feedback?
You can add feedback in a variety of ways:
- Via the Quick-Add button
- Via the Customer Feedback Page
- Via the Widget/Portal
- Via a CSV Import
- Via Integrations
Via the Quick-Add Button
You can add customer feedback from anywhere in ProdPad by clicking on the Quick-Add Customer Feedback button on any page. This will pop out the feedback slider and allow you to fill out the form.
Via the Customer Feedback Page
Click on the "Add feedback" button at the top of the page. A new page will appear with the following fields
The fields available are:
- Contact Name
- Company Name
- Customer feedback
Once the piece of feedback is entered, you will have the ability to add more details, such as adding a file, add a note or discussion, and fill out the following attributes:
- Link to a product
- Link to a persona
- Add a tag
- Select a feedback channel
- Add an external link
Via the Widget/Portal
You can add feedback using our widget and portal. You can find your widget and portal URL through Account Settings > Customer Feedback Portal.
Via a CSV Import
On the Customer Feedback page, below the form indicated above, there's an option to import a CSV file. If you need a sample CSV, there is one available for download below.
We have several integrations available, most notably Zapier.
The Zapier integration allows for other integrations, including creating a dedicated email address for clients to sent in their feedback to, which will automatically add all feedback to your account.
Note: All feedback from the same customer will be appended into one view under the customer's name as long as the email is included. If you choose to not include an email address, you risk creating duplicates.
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