Ideas and Feedback Dropbox
If you’re ever on the go and have an Idea or Feedback that needs to be added to ProdPad, this is made simple using the dropbox feature. Anyone who’s got a user account in your ProdPad account can add an Idea using the Idea dropbox email, and anyone can add Feedback using the Feedback dropbox email, even if they're not an account user!
As soon as you create your company account on ProdPad, you’ll be given two unique email addresses that look a little like this:
idea+ your-company-name@prodpad.com
feedback+ your-company-name@prodpad.com
Top tip
You can find your ideas and feedback dropbox emails in your Account Settings under Company Info. If you're not sure what your email address should be, your account Admin(s) will be able to access this, or drop us a line and we'll help you!
To add an idea or feedback, send an email to the appropriate address – it can be directly TO: or in the CC: and BCC: fields. The idea that you would like to add should be in the body of the email, not in the subject line.
When adding Ideas to ProdPad using the Ideas dropbox feature, make sure to use the email address that you're using for your ProdPad account. If you don't use this email address, the Idea won't get entered as ProdPad won't detect a user linked to the email address.
Feedback can be added to your ProdPad account by anyone using the Feedback dropbox feature, even if the sender isn’t a ProdPad user. In the Feedback attributes section, the “Added by” field will show the user whose email address matches the “from” address in the email, provided they have access to the ProdPad account. If no match is found, it will default to the admin who set up the ProdPad account. The “Customer” attached to the Feedback will be the person who sent the email. If an existing customer matches the sending email address, that customer record will be used. If no match is found, a new customer will be created. If the email was forwarded to the Feedback dropbox, ProdPad will try to extract the email address from the original email and use that for the customer. If the original email address can’t be found, ProdPad will use the email address of the person who forwarded the message instead.
There is a limit of 1024 characters in the emails, so make sure the description you send is brief. Remember, you can always add more into the Description, Business Case, User Stories, or Functional Specs later!
Once your email is received, ProdPad will process the Idea or Feedback and add it under the correct person's name. This can take up to 5 minutes to be processed. For Ideas and Feedback sent into ProdPad using this method, an email will be sent to the sender to confirm that the information was received and captured. The types of emails sent out when using the Idea and Feedback dropbox features are:
Idea confirmation email:
A person who tries to submit an Idea but isn't a ProdPad account user (ProdPad account Admin):
A person who tries to submit an Idea but isn't a ProdPad account user (sender):
Feedback confirmation email:
If you want ProdPad to be able to pick up the contact info, make sure you forward the message and leave the info under "------------Forwarded Message-----------". ProdPad will pick up who sent the original message from the name and email address in the "From:" values and create or add a new contact based on this!
Create a forwarding rule from your company email to dropbox
You can follow the below steps if you'd like to set up a forwarding rule in your email client to send ideas and feedback into ProdPad:
- In your email client, create an inbox that your customers will send their feedback or ideas to (i.e. feedback@example.com).
- Set up the forwarding email to your ProdPad dropbox email (i.e. feedback+[youraccountname]@prodpad.com). You can find this email address by going to Account Settings > Company Info and checking under Dropboxes.
- Create a filter rule so that when emails are sent to the feedback/idea inbox, the rule will forward those emails to your ProdPad dropbox email. This will then add the emails to your account as feedback or ideas depending on the dropbox email you have used when creating the forwarding rule.
Important!
These steps are based on setting up a forwarding rule in the settings for Gmail. Some of the methods in other email clients may differ.