Ideas and Feedback Dropbox
If you’re ever on the go and have an idea or feedback that needs to be added to ProdPad, this is made simple using the dropbox feature. Anyone who’s got a user account in your ProdPad account can add an idea or feedback using this email, and ProdPad will automatically detect whose name to attribute it to.
As soon as you create your company account on ProdPad, you’ll be given two unique email addresses that look a little like this:
You can find your ideas and feedback dropbox emails in your Account Settings under Company Info. If you're not sure what your email address should be, your account Admin(s) will be able to access this, or drop us a line and we'll help you!
To add an idea or feedback, send an email to the appropriate address – it can be directly TO: or in the CC:fields. The idea that you would like to add should be in the body of the email, not in the subject line.
Make sure that you send from the email address that you're using for your ProdPad account. Without this, ProdPad has no idea who sent the email in the first place, so it won't get entered!
There is a limit of 1024 characters in the emails, so make sure the description you send is brief. Remember, you can always add more into the Description, Business Case, User Stories, or Functional Specs later!
Once your email is received, ProdPad will process the idea or feedback, add it under the correct person's name, and then send an email to that person to confirm that it was received and captured. This can take up to 5 minutes to be processed.
No one can add an idea or feedback using the email address if they don't already have an active user account on ProdPad.
If you want ProdPad to be able to pick up the contact info, make sure you forward the message and leave the info under "------------Forwarded Message-----------". ProdPad will pick up who sent the original message from the name and email address in the "From:" values and create or add a new contact based on this!
Setting up your Google Apps email
Contact us first before you proceed with the following setup!
In order to get a personalised email address working, you need to create a Group in your Google Apps account (Settings icon >> Manage this domain >> Groups >> Create Group). The group should have the email address like 'suggestions@'. Then, under Users for that group, set the only member as [yourcompany]@prodpad.com. Set the access level to Team, so anyone can post ideas. You might also want to set an alias for the Group as something like suggestions@ so that you catch typos.