AI in Customer Feedback

AI in Customer Feedback

Long, detailed pieces of Feedback are valuable but time-consuming to digest, especially when you're triaging a lot of them. Busy feedback inboxes capture your customers insights but take time to triage. Let us help take the load off with these useful skills.

What it does

Generates a short summary of a Feedback item's body description - making it faster to scan and prioritize incoming Feedback without reading every word of every submission.

Auto-tagging for Feedback - speed up your triaging with AI auto-tagging of your feedback

How to find it

• Generate summary - Open a piece of Feedback in the Feedback Canvas. Use the AI action to generate a summary of the description.
• Auto-tagging for Feedback - To enable auto-tagging go to Account Settings AI tab to toggle the option on. Once enabled the AI generated tags will show along with your own tags in Feedback attributes

For more on working with Feedback generally, see Working with customer feedback.

What context it uses

Only the Feedback body description is sent to the model — no contact name, email, company, location or other biographic info is included.

If you want to keep PII out of this entirely, make sure it doesn't appear in the Feedback description field itself.

Who can use it

Note: this is separate from Feedback/Idea similarity matching and Signals, which don't use OpenAI at all — see AI in ProdPad for details.