We’ve built out an API and use Zapier to allow you to integrate ProdPad with a wide range of other tools and services, including development management tools, project and task management tools, and customer support tools – and many more! Zapier integrations are free and currently do not count towards your subscription package.

JIRA Service Desk

Creating feedback from JIRA Service Desk to ProdPad is easy with a Zapier integration!

You will need:

  • A JIRA Service Desk account
  • A Zapier account
  • A ProdPad account

Step 1: Select your Trigger

To get this going, we will select the trigger from JIRA Service Desk as "Updated request" from the available triggers in Zapier.


To ensure you have the right data, run a quick sample check. Be sure to update a request prior to running this check.

Step 2: Add a filter

To narrow down the tickets you are passing forward to ProdPad as feedback, set up a filter so only matching items get pushed over with the Zap.

You may want to create a custom label for this, such as "feedback."

You would then tell Zapier to only move forward if the request is updated with the specific label.


Step 3: Send Feedback to ProdPad

Now it's time to customize how information will be sent in to ProdPad!

ProdPad JIRA Service Desk
Username Fields Reporter Display Name
Feedback Fields Description Content Content Text
User Email Fields Reporter Email Address
Source API
External Link Name Key

If your JIRA Service Desk belongs to a particular product that exists within ProdPad, you may also map the project name to the product name.