JIRA Service Desk
Creating feedback from JIRA Service Desk to ProdPad is easy with a Zapier integration!
You will need:
- A JIRA Service Desk account
- A Zapier account
- A ProdPad Starter+ account
Step 1: Select your Trigger
To get this going, we will select the trigger from JIRA Service Desk as "Updated request" from the available triggers in Zapier.
To ensure you have the right data, run a quick sample check. Be sure to update a request prior to running this check.
Step 2: Add a filter
To narrow down the tickets you are passing forward to ProdPad as feedback, set up a filter so only matching items get pushed over with the Zap.
You may want to create a custom label for this, such as "feedback."
You would then tell Zapier to only move forward if the request is updated with the specific label.
Step 3: Send Feedback to ProdPad
Now it's time to customize how information will be sent in to ProdPad!
|ProdPad||JIRA Service Desk|
|Username||Fields Reporter Display Name|
|Feedback||Fields Description Content Content Text|
|User Email||Fields Reporter Email Address|
|External Link Name||Key|
If your JIRA Service Desk belongs to a particular product that exists within ProdPad, you may also map the project name to the product name.
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