Introduction to Integrations

Working with Integrations

ProdPad integrates with project management tools such as JIRA, Pivotal Tracker, Trello and Github, so that you can pass on completed ideas to your development team as they are ready to be worked on.

Setting up Integrations

Integrations can be set up from the Integrations menu. This section is only available to admins and editors who have the permission to set up and share integrations with their team.

Pushing Data and Item Creation

Once an idea has been moved to the Backlog and is read to be worked on, the Push to development button will become available and allow you to use any active integration.

For integrations that support multiple ticket types, we usually recommend setting them up with an Epic/Story mapping back to ProdPad, with the Idea being the Epic and the user story being the Story.

There are some exceptions to this rule in integrations like Pivotal Tracker, Trello and Github:

  • Pivotal Tracker will send ideas as user stories if no user stories are sent or created during the push.
  • Trello sends items as individual cards, regardless of whether they are ideas or stories.
  • Github only supports issues or issue-comment mapping, with the idea always created as the main issue, and user stories sent as separate issues or as comments within the parent issue.

Automatic Syncing

Once items are pushed, ProdPad will receive status updates from the connected integration. This means that you can keep an eye on the development progress directly from your ProdPad account, without having to log into other tools. The item created within the development integration will also include a link back to ProdPad so your team can easily locate the idea or stories.

The following information can be pushed out from ProdPad:

  • Idea title, description and business case
  • Functional Specs
  • Notes
  • User stories
  • Designs
  • Files
  • Product name
  • Tags

Data is not currently synced both ways. This means that once an item is created, pushing it again will result in a duplicate issue. This is mainly to protect data in ProdPad and keep it as the main source of truth, ensuring that any updates or changes made in your development environment do not accidentally override what is in your ProdPad account.

If pushing an item to multiple integrations, the last integration you push to will be the one that receives the automated sync.

Share integrations with your team

Working as a team? No problem! You can set your integrations to teamwide, allowing you to share your setup with other users in your account. 

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