Customer Feedback Tools

The ProdPad Customer Feedback Tools allow you to create a place for your users to submit feedback and send in their own suggestions. Track and analyze customer desire and make sure you're building all the right stuff.

How do I create a new portal?

To create a new instance, click your the apps icon on the main navigation and select "Customer feedback portal."

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Once there, click on the green button labeled "Add a Customer Feedback Portal."

Enter the portal's name and if it's associated to a particular product. This selection will affect both the portal and the widget, allowing you to automatically filter all feedback that comes in by the product selected.

As soon as you create a new portal, the portal's URL, embed code, and widget script will be available with customization options.

 

Important!

Only account admins will be able to see a list of all available products and portals in the system. Editors assigned as product managers to a product will only have access to view, create and manage portals for their respective products.

Multiple portals is only available for Advanced+ customers.

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