Add a New Portal

← Back to Customer Feedback Portal section

  • Availability
    • Plan: All
  • Roles and Permissions
    • Add/Edit: Admin, Product Manager
    • Delete (Global): Admin
    • Delete (Creator): Product Manager

To create a new portal, click Settings on the bottom left-hand side of the side navigation bar followed by Feedback Portal

From the Customer Feedback Portal page, click Create Feedback Portal to add a new portal to your account.

Enter the portal's name and if it's associated with a particular product. This selection will affect both the portal and the widget, allowing you to automatically filter all feedback that comes in by the product selected.

As soon as you create a new portal, the portal's URL, embed code, and widget script will be available with portal customization options

You can enable and disable a portal at any time by turning the available toggle on and off from within the portal options.


Only account admins will be able to see a list of all available products and portals in the system. Editors assigned as product managers to a product will only have access to view, create, and manage portals for their respective products.

Multiple portals are only available for Advanced+, Modular V1 customers with the Portal add-on and Modular V2 Feedback Advanced customers.

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