Creating feedback from a Salesforce account to ProdPad is easy with a Zapier integration!

You will need:

  • A Salesforce account
  • A Zapier Premium account
  • A ProdPad account

Step 1: Select your Trigger

To get this going, we will select the trigger as "New Record" from the available Salesforce triggers in Zapier. Once you select authenticate, you will be prompted to select the type of record - for this, select Note.

Select your Salesforce Trigger

Step 2: Find Contact

Now that we have selected the trigger to be based on a record - we need to ensure that we have all the relevant contact information to pass on to ProdPad.

As a second step, we'll do a "Find Record" to match the note to the contact information being entered.

Find Contact in Salesforce

Under the Customize Record section, select the following attributes:

Salesforce Object = Contact

Field to Search by = Contact ID

Search Value = ParentID (from the custom object)

Customize the Record for Salesforce

Step 3: Send Feedback to ProdPad

Now it's time to customize how information will be sent in to ProdPad!

We recommend the following mapping:

Send Feedback to ProdPad from Salesforce

You're all set! Whenever a new Note is added to Salesforce, a new record in ProdPad will be created 🎉

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