Why can’t I see my team’s work?
If you’ve just joined ProdPad and you can’t see your team’s work, it’s likely you have accidentally opened a duplicate account. This usually occurs by mistake when a user signs up with SSO (Google or Slack) which isn’t currently supported by the active company account.
Check if you have a duplicate account
If you’ve created a duplicate by mistake, you may have access to switch accounts by toggling the account switcher.
To do this:
- Click on your profile picture at the top right
- Under the account name, toggle the drop down to view all linked accounts
- If you have more than one account available, you will be able to switch between them
If you are certain you should have access to a different account and still don’t see an account switcher, contact us directly.
How to remove a duplicate account
If you’d like to have the duplicate removed, please contact ProdPad Support with the exact details, including your login email and the duplicate account name.
How to prevent duplicates from being created
SSO is supported on Essential+ accounts.
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