Other Integrations

Slack Troubleshooting

My Slack bot stopped responding!

When the Slack API goes down and doesn't recover in due time, it turns off the bot for security measures. To restart the bot, the integration owner must go to the Integrations page and click "Save" on the Slack mapping page to reset the connection to the Slack server.

saveslack.png

 

I'm getting an API error when I try to create an idea

If you set up the integration correctly but get an API error when creating an idea or feedback, it's because your emails do not match. In order for the integration to work correctly, your ProdPad email and Slack email must be the same.

If you use multiple domains, you can use the alternate email option if changing your email is not an option.

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