Customer Feedback Tools

The ProdPad Customer Feedback Tools allow you to create a place for your users to submit feedback and send in their own suggestions. Track and analyze customer desire and make sure you're building all the right stuff.

How do I add ideas to the portal?

To push ideas to the Customer Feedback Portal, click on the ellipsis at the top right of the idea page and toggle the "Visible on portal" option to green.



This will make your idea available for your customers to indicate they want it and send in feedback.

Making an idea visible will publish the idea title and description only. No other fields within the idea will be made public. 

Ideas in your portal will show up in a random order, ensuring that all your ideas get equal exposure. There is a maximum of 9 ideas that can be pushed at a time. If there are more than 9 ideas marked as Visible on Portal, then only the 9 most recent will be shown.

To remove an idea from the portal, toggle the option back to grey to disable the idea.