Customer Feedback Tools

The ProdPad Customer Feedback Tools allow you to create a place for your users to submit feedback and send in their own suggestions. Track and analyze customer desire and make sure you're building all the right stuff.

Adding customer feedback to ideas

All feedback collected via the Customer feedback tools can be linked to ideas. This allows you to track the customer desire and make educated decisions as to what to work on next. 

Portal

Adding a new suggestion

Customers can send in feedback your way through the portal form. This will create new feedback under the Customer Feedback section, which you can then turn into an idea if needed.

To create a new idea, simply click on Create as a new idea next to the feedback box.

create.png


Feedback on an existing idea

All feedback given on ideas within the portal will be added directly to the Customer Feedback section and linked to the idea automatically. 

Wants 

Customers are able to quickly send in their interest for an idea in the portal by clicking 'Want.' This will create a new piece of feedback within the Customer Feedback section.

wants.png

Widget

You can install the widget on your site to allow users to send in feedback. All submissions via the widget will be added as new feedback within the Customer Feedback section.

Comments

  • Avatar
    Ben Jones

    Has anyone else had an issue with this button not showing. I can see the "Move to..." button but not this one.