We’ve built out an API and use Zapier to allow you to integrate ProdPad with a wide range of other tools and services, including development management tools, project and task management tools, and customer support tools – and many more! Zapier integrations are free and currently do not count towards your subscription package.


Create feedback in ProdPad from Twilio

If you want to collect feedback in ProdPad via Twilio SMS, you can do that using Zapier.

You will need:


  1. Getting your accounts ready
  2. Connecting your accounts

Getting your accounts ready

To connect your ProdPad account to Zapier, make sure you have a Zapier Premium plan. You can learn more about getting started with ProdPad on Zapier, here.

To link Twilio to ProdPad using Zapier, you will need to have a Twilio phone number. You can learn more about getting started with ProdPad on Zapier, here.

Connecting your accounts

Click here to create feedback on ProdPad from Twilio.

1. Connect with your Twilio account by specifying your Account SID, and Auth Token. These can both be found on your Twilio account. Alternatively, select an already connected account.

2. Click Ok, continue.

3. Select the Twilio To Number that will trigger the creation of feedback. When an SMS is received on this number, its content will be used for new ProdPad feedback. Click Save + continue.

4. Connect with your ProdPad account by specifying your API Key. You can grab this from under the API Keys tab in Profile Settings on ProdPad. Alternatively, select an already connected account. Click Yes, continue.

5. Select which Twilio fields will be used to create new feedback in ProdPad.

6. Click Save + Finish to complete the Zap.

Now test the Zap to make sure it works. Once you're satisfied with the results, you're all set to subscribe Twilio customers to ProdPad!

Note: If you ever want to change this ProdPad and Twilio integration, just go to your Zapier dashboard and tweak anything you'd like.

You can also check out all that's possible with ProdPad on Zapier, and other ways to connect ProdPad and Twilio.