Ideas and Feedback Dropbox
If you’re ever on the go and have an idea or feedback that needs to be added to ProdPad, this is made simple using the dropbox feature. Anyone who’s got a user account in your ProdPad account can add an idea or feedback using this email, and ProdPad will automatically detect whose name to attribute it to.
As soon as you create your company account on ProdPad, you’ll be given two unique email addresses that look a little like this:
idea+ your-company-name@prodpad.com
feedback+ your-company-name@prodpad.com
Top tip
You can find your ideas and feedback dropbox emails in your Account Settings under Company Info. If you're not sure what your email address should be, your account Admin(s) will be able to access this, or drop us a line and we'll help you!
To add an idea or feedback, send an email to the appropriate address – it can be directly TO: or in the CC: and BCC: fields. The idea that you would like to add should be in the body of the email, not in the subject line.
Make sure that you send from the email address that you're using for your ProdPad account. Without this, ProdPad has no idea who sent the email in the first place, so it won't get entered!
There is a limit of 1024 characters in the emails, so make sure the description you send is brief. Remember, you can always add more into the Description, Business Case, User Stories, or Functional Specs later!
Once your email is received, ProdPad will process the idea or feedback and add it under the correct person's name. For ideas sent into ProdPad using this method, an email will be sent to the sender to confirm that the idea was received and captured. For feedback, a confirmation email will not be sent to the sender. This can take up to 5 minutes to be processed.
No one can add an idea or feedback using the email address if they don't already have an active user account on ProdPad.
If you want ProdPad to be able to pick up the contact info, make sure you forward the message and leave the info under "------------Forwarded Message-----------". ProdPad will pick up who sent the original message from the name and email address in the "From:" values and create or add a new contact based on this!
Create a forwarding rule from your company email to dropbox
You can follow the below steps if you'd like to set up a forwarding rule in your email client to send ideas and feedback into ProdPad:
- In your email client, create an inbox that your customers will send their feedback or ideas to (i.e. feedback@example.com).
- Set up the forwarding email to your ProdPad dropbox email (i.e. feedback+[youraccountname]@prodpad.com). You can find this email address by going to Account Settings > Company Info and checking under Dropboxes.
- Create a filter rule so that when emails are sent to the feedback/idea inbox, the rule will forward those emails to your ProdPad dropbox email. This will then add the emails to your account as feedback or ideas depending on the dropbox email you have used when creating the forwarding rule.
Important!
These steps are based on setting up a forwarding rule in the settings for Gmail. Some of the methods in other email clients may differ.