Working with the Customer Feedback Tools

The Customer Feedback tools are made up of two instances: the portal and the widget.

These tools allow you to gather feedback from your clients, automatically importing all feedback collected to your ProdPad account's Customer Feedback tab.

Portal

The Customer Feedback Portal is the place to collect feedback from your customers. 

portal.pngThe top of the portal is a simple form, while the bottom of the portal allows you to make ideas public so that you can gather specific feedback about solutions you are considering.

Widget

The widget is a minified version of the portal in a way. It's a very simple widget with a form that you can install on your site or product to start collection feedback from your users.

widget.png

With our most basic packages (Free and Starter) the portal and widget are available alongside the customer feedback and ideas list tabs within ProdPad.

Customisation options within the app are not available for these accounts, but the widget can be customised using CSS. 

For the Standard package and above, customisation is available in various levels, allowing you to brand and personalize your portal and widget to match your company's branding.

 

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