Working with Multiple Accounts
If you’ve just joined ProdPad and you can’t see your team’s work, it’s likely you have accidentally opened a duplicate account. This usually occurs by mistake when a user signs up with SSO (Google or Slack) which isn’t currently supported by the active company account.
Check if you have a duplicate account
If you’ve created a duplicate by mistake, you may have access to switch accounts by toggling the account switcher.
To do this:
- Click on your profile picture at the top right
- Under the account name, toggle the drop down to view all linked accounts
- If you have more than one account available, you will be able to switch between them
If you are certain you should have access to a different account and still don’t see an account switcher, contact us directly.
How to remove a duplicate account
If you’d like to have the duplicate removed, please contact ProdPad Support with the exact details, including your login email and the duplicate account name.