Connect ProdPad to AI Tools with MCP

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Connect ProdPad to AI Tools with MCP

• Availability
  • Plan: MV2 and Enterprise
• Authentication
  • Recommended: OAuth 2.0
  • Alternative: ProdPad API key where OAuth is unsupported

Overview

ProdPad now supports MCP (Model Context Protocol), an open standard that allows AI assistants like Claude, ChatGPT, and Microsoft Copilot to securely connect to external systems and perform actions on your behalf.

By connecting your AI tool to ProdPad via MCP, you can access and work with your product data directly from your AI workflow without switching between applications.

For example, you can:

• Search and retrieve ideas, feedback, initiatives, products, and roadmap information
• Create new ideas from research, meeting notes, or conversations
• Send customer feedback from external sources into ProdPad
• Link feedback to existing ideas
• Generate roadmap summaries and product insights using AI
• Connect data from customer support, CRM, finance, or operations tools to your product management workflow

Rather than building and maintaining dozens of individual integrations, MCP provides a common connection layer that allows AI tools to interact with ProdPad in a secure and structured way.

Until now, we've needed to direct customers to use Zapier or our API to connect to integrations we don't support natively or to access and update ProdPad data from external applications.

MCP removes much of that friction and helps teams use ProdPad as their system of record for product data, while enabling AI assistants to retrieve information, create records, and support product workflows directly from their preferred AI tools.

Common use cases include:

• Connecting customer support data directly to ProdPad
• Sending customer feedback from external applications into ProdPad
• Creating ideas from customer interviews, meeting notes, and research documents
• Summarising roadmap progress and product strategy
• Combining CRM, operational, or financial data with product planning activities
• Searching product information without leaving your AI workflow

What can AI tools do in ProdPad?

Once connected, your AI assistant can access a growing set of ProdPad capabilities.

Read data

AI assistants can:

• List products
• Browse ideas
• Search feedback
• Retrieve initiatives
• Access roadmap information
• Search across your product data

Create data

AI assistants can:

• Create new ideas
• Create new feedback entries
• Link feedback to existing ideas

As MCP support evolves, additional capabilities will become available.

Current MCP capabilities

The initial release of the ProdPad MCP server includes a focused set of tools, resources, and prompts designed to support common product management workflows.

Read Operations

• List products
• List ideas
• Get idea details
• List feedback
• Get feedback details
• List initiatives
• Get initiative details
• Search across product data
• Access roadmap information

Write Operations

• Create ideas
• Create feedback
• Link feedback to ideas

Resources

The ProdPad MCP server currently exposes:

• Products list
• Ideas backlog
• Full roadmap

Security and permissions

ProdPad uses OAuth 2.0 authentication wherever supported by the AI client.

During setup, you'll be asked to authorise the AI tool to access your ProdPad account. No data is shared until you explicitly approve the connection.

Some MCP clients do not yet support OAuth. In these cases, you may need to authenticate using a ProdPad API key instead.

We recommend using OAuth whenever possible. OAuth provides a more secure authentication experience and allows you to manage and revoke access without exposing API keys.

Availability

The ProdPad MCP server is available on MV2 and Enterprise plans.

Connecting ProdPad to Claude

Claude currently provides one of the most mature MCP experiences available.

Before you start

You'll need:

• A ProdPad account on an MV2 or Enterprise plan
• Claude Desktop
• Access to your ProdPad account credentials

Setup

Claude Code (CLI)

Run the following command in your terminal:

claude mcp add --transport http  --client-id a0765d4d5f424c55ba8dc037bc2d6342  prodpad https://api.prodpad.com/mcp

Then type /mcp in Claude Code and follow the authentication prompt to connect your ProdPad account. (You may need to exit your current agent session for the /mcp list to be refreshed for Claude)

Claude Desktop

1. Under the Customize menu in Claude and open Connectors.
2. Click the + to Add Connector, and then select Add Custom Connector.
3. Add ProdPad for the name, and add https://api.prodpad.com/mcp for the Remote MCP server URL
4. Under Advanced Settings, add a0765d4d5f424c55ba8dc037bc2d6342 for the OAuth Client ID
5. Click "Add" to finish
6. Click "Connect" to authenticate with ProdPad (if you don't see the Connect button, refresh the tools list from the overflow menu and it should appear)
7. Accept & continue to complete the authentication process

Once connected, Claude will automatically discover available ProdPad tools, resources, and prompts.

Claude tips

• Be specific when referring to products or initiatives.
• Ask Claude to explain what action it plans to take before creating records.
• For large workspaces, search results may be more accurate when you provide product names or keywords.

Claude gotchas

• Claude may not automatically use ProdPad tools unless your prompt clearly requires ProdPad data.
• When you want Claude to use ProdPad, explicitly mention ProdPad in your prompt.
• Example: "Use ProdPad to find customer feedback about reporting."
• If multiple MCP servers are connected, Claude may need guidance on which tool to use.
• Claude may occasionally ask for permission before performing write actions.
• If your session expires, you'll need to re-authorise ProdPad.
• Some Claude versions may cache available tools. Reconnecting can refresh newly added capabilities.

Connecting ProdPad to ChatGPT

ChatGPT supports MCP through its connectors and tools ecosystem.

Before you start

You'll need:

• A ProdPad account on an MV2 or Enterprise plan
• A ChatGPT plan that supports MCP connections
• Access to your ProdPad account

Setup

Please note that OpenAI has been updating UI frequently after unifying with Codex, these instructions may not exactly reflect what you see, if you need help - let us know!

1. Open ChatGPT.
2. Navigate to Plugins in Settings
3. Add a new Plugin
4. Enter a name for the ProdPad MCP
5. In the Connection field, enter the ProdPad server url: https://api.prodpad.com/mcp
6. Make sure OAuth is selected for authentication and click on Advanced OAuth settings
7. In the OAuth Client ID field, enter a0765d4d5f424c55ba8dc037bc2d6342
8. Click the checkbox "I understand and want to continue..." and click Create
9. Complete the OAuth authorization flow to Sign in with ProdPad MCP
10. Return to ChatGPT - you should now be able to select ProdPad from the + menu.

Once connected, ProdPad tools become available within supported chats and agent workflows.

ChatGPT tips

• Include context about which product or initiative you're referring to.
• Use conversational instructions such as "review this and create feedback in ProdPad."
• Ask ChatGPT to verify information before creating records.

ChatGPT gotchas

• Some ChatGPT plans and workspaces may not support custom MCP connections.
• You may need to enable Developer Mode or advanced tool features depending on your ChatGPT environment.
• If ProdPad connects successfully but doesn't appear in chat, start a new conversation.
• Workspace administrators may restrict access to custom connectors and MCP servers.
• Some ChatGPT experiences only surface tools when they are relevant to the current conversation.
• Newly connected tools may require starting a new chat before they become available.

Connecting ProdPad to Microsoft Copilot

Microsoft is actively expanding MCP support across Copilot experiences.

Before you start

You'll need:

• A supported Microsoft Copilot experience with MCP support enabled
• A ProdPad MV2 or Enterprise account

Setup

1. Open your Copilot environment.
2. Navigate to connected tools, MCP integrations, or connected apps.
3. Add a new MCP server.
4. Enter a Server Name (for example: ProdPad MCP)
5. Enter a Server Description (The description needs to be minimum of 30 characters)
6. Enter a Server URL - https://api.prodpad.com/mcp
7. Select OAuth 2.0 (Manual) and add the following:
   Client ID - a0765d4d5f424c55ba8dc037bc2d6342
   Client Secret (this requires a value but can be anything a space or secret )
   Authorization URL - https://app.prodpad.com/oauth
   Token URL template - https://api.prodpad.com/api/v2/oauth/token
   Refresh URL - https://api.prodpad.com/api/v2/oauth/token
   Scopes - you do not need to add anything here but you can specify these mcp:read mcp:write
   You do not needed to enter a redirect URL
8. Click Create
9. Now connect to ProdPad.
10. Approve the OAuth request for your ProdPad account.

After connection, Copilot will be able to discover available ProdPad tools and resources.

During your first query Copilot Studio may prompt you to go to Manage Connections and connect again before retrying.

Please refer to the Microsoft help article for Copilot MCP for further help connecting and configuring your Copilot agent.

Microsoft Copilot tips

• Copilot works especially well when combining ProdPad data with Microsoft 365 content.
• Consider using meeting transcripts, emails, and documents as inputs for idea creation.

Microsoft Copilot gotchas

• MCP support may vary across Microsoft products and tenants.
• Enterprise administrators may need to approve external integrations.
• Authentication policies in Microsoft Entra ID can sometimes block OAuth flows.
• Depending on your Copilot environment, you may need to enable additional AI capabilities before MCP tools become available.
• Some users have reported needing to enable features such as Generative Collaboration, Agent Mode, or Deep Reasoning before external MCP tools can be used.
• If ProdPad connects successfully but no tools appear, try starting a new conversation after enabling any required AI capabilities.

Example prompts

If you need some inspiration, here are some possible prompts to throw at your chosen tool. We are keen to here what use cases you come up with too!

• "Show me ideas related to customer onboarding."
• "Create a new idea from these meeting notes."
• "Summarise our roadmap for Q4."
• "Find feedback mentioning reporting limitations."
• "Summarise our roadmap."
• "Find customer feedback related to integrations."
• "Create an idea from this Teams meeting transcript."
• "Show initiatives connected to customer retention."
• "Search for feedback related to pricing."
• "Create a new idea from this customer interview."
• "Summarise all roadmap items planned this quarter."
• "Show me the latest ideas in our backlog."

Optimising MCP usage

Connecting a tool successfully doesn't always mean the AI assistant will immediately start using it.

To get the best experience:

Claude

Explicitly reference ProdPad when you want Claude to use ProdPad tools and data.

Example: "Use ProdPad to find customer feedback about reporting."

ChatGPT

Check that Developer Mode or advanced tool features are enabled where required and start a new conversation after connecting.

Microsoft Copilot

Verify that any agent, reasoning, collaboration, or external tool capabilities are enabled within your environment.

Troubleshooting

Authentication failed

Try:

• Signing out and reconnecting the integration
• Confirming your ProdPad account is active
• Checking whether your organisation has restricted OAuth access

ProdPad connected successfully, but the AI tool isn't using it

Try:

• Starting a new conversation or session
• Checking that any required tool, agent, reasoning, collaboration, or developer features are enabled
• Explicitly telling the AI assistant to use ProdPad in your prompt
• Reconnecting the MCP server if tools appear to be missing

Tools are not appearing

Try:

• Starting a new chat or session
• Reconnecting the MCP server
• Verifying that your AI client supports MCP tools
• Checking whether your workspace administrator has restricted access to external tools or connectors

Using an API key instead of OAuth

Some MCP clients do not yet support OAuth authentication.

In these cases:

1. Generate a ProdPad API key.
2. Add the API key to your MCP client configuration.
3. Follow your client's documentation for environment variable setup.

We recommend switching to OAuth when your AI client adds support.

Current limitations

The initial release of ProdPad MCP focuses on core product management workflows.

Currently supported:

• Reading ideas, feedback, initiatives, products, and roadmap data
• Creating ideas
• Creating feedback
• Linking feedback to ideas
• Search

Not yet supported:

• Updating existing ideas
• Updating feedback
• Creating initiatives
• Contacts and company records

Additional capabilities will be added in future releases. Your feedback matters - please let us know what capabilities you would like to see.