Editing and syncing Ideas in ProdPad with Jira Full Sync

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• Availability
  • Plan: Ideas Advanced
  • On a legacy plan? Click here for more info
• Roles and Permissions
  • Pause / Resume Sync: Admin, Editor.
  • Reviewers cannot see or use the pause/resume sync feature.

The Pause Sync feature in ProdPad gives you control over the synchronization of your data with Jira, ensuring your work is safe from accidental overwrites. By pausing the sync, you can make changes to Ideas in ProdPad without the risk of interruptions during a Full Sync. When you’re ready, simply resume the sync and continue as normal! It's also worth noting that only Jira Full Sync integrations can be paused. 

How to Pause and Resume Jira Sync

To pause the Jira full sync for a pushed Idea, navigate to the Idea and check the “ Synced to Jira” status. If the status shows “Synced to Jira”, it means the Idea is currently synced. To pause the sync, simply click the “Pause Jira Sync” button located on the right-hand side of the Idea. Pausing the sync will stop the synchronization for the specific Idea, or the User Stories attached to the Idea you’re working on. Other Ideas linked to the same Jira integration will also pause until you or another user (who has an integration synced to the same Jira workspace) resumes the sync as usual.

After clicking the “ Pause Jira Sync” button, synchronization with Jira will stop, and the sync status will update to “Jira Sync Paused". Any locked fields on the Idea will become editable, allowing you to make necessary changes. While you’re editing, all updates will remain in ProdPad and will not be pushed to Jira.

When you’ve completed your edits, click the “ Sync Updates to Jira” button to restart the full sync. Your changes will be pushed to Jira, the Idea fields will become read-only again, and the sync status will update to “Synced to Jira”.

If an Idea has been pushed to Jira, you can pause the full sync directly within the User Stories, Functional Specs, or Notes section. To do this, navigate to the User Story and click the “ Pause Sync” option to stop the synchronization. This will unlock any previously locked fields and allow you to edit the User Stories. While you’re editing, all updates will stay in ProdPad and will not be pushed to Jira.

To resume the full sync and push your edits to Jira, click the “ Sync Updates” button. This will start the full synchronization, and any changes you made to the User Stories will be pushed to Jira as normal.

The Pause Jira sync feature is designed to give you more control and confidence when managing your ideas in ProdPad. If you have any questions or need help, contact our support team, they will be more than happy to help!